A dedicated support experience crafted to bring clarity, confidence, and peace of mind to every Pleasanci client.
Track Your Order
Enter your order number and email address to view your delivery status.
Frequently Asked Questions
When will my order arrive?
Delivery times vary depending on location. UK-based orders typically arrive within 5–10 business days from dispatch. You'll receive tracking information once your order ships.
Why is my tracking not updating?
Carriers may take 24–48 hours to refresh tracking information. This is completely normal, especially during peak seasons. If your tracking hasn't updated after 3 days, please contact us.
Can I change my delivery address?
Please contact us as soon as possible. Address changes are only possible before your order is dispatched. Once shipped, we cannot modify the delivery address.
What if my item arrives damaged?
We're so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or full refund immediately.
Do you ship internationally?
Currently, we ship within the UK only. We're working on expanding our delivery options and hope to offer international shipping soon.
We're Here to Help
Our team is available Monday to Friday, 9am–5pm (GMT/BST).
Email: customerservice@pleasanci.com
Phone (UK): +44 (0)20 1234 5678
Response Time: Within 24 hours
Returns & Exchanges
We want you to love your Pleasanci purchase. If it's not quite right, we're here to help.
Our 30-Day Return Policy
- Items must be unused and in original condition
- Original packaging must be intact
- Return shipping is free for UK customers
- Refunds processed within 5-7 business days
- Exchange requests prioritised for faster dispatch
How to Start a Return
- Email us at customerservice@pleasanci.com
- Include your order number and reason for return
- We'll send you a prepaid return label within 24 hours
- Pack your item securely and attach the label
- Drop off at any Royal Mail or courier location
